Client Relationship Manager

1 week ago


Johor Bahru, Johor, Malaysia iProperty Malaysia Sdn Bhd Full time
About the Role

We are seeking a Client Relationship Manager to join our team. In this role, you will be accountable for developing and executing strategic account plans to drive growth, retention, and satisfaction among assigned clients.

You will cultivate and maintain strong relationships with key clients, serving as their primary point of contact for all account-related matters. This includes identifying opportunities to cross-sell or upsell additional products or services to existing clients, maximizing revenue potential and client value.

Additionally, you will conduct thorough needs assessments to understand clients' business objectives and challenges, and propose tailored solutions to address their needs effectively. You will also proactively address any client issues or concerns, ensuring prompt resolution and escalation to appropriate stakeholders when necessary.

In this role, you will lead contract negotiation processes, ensuring favorable terms for both the client and the company, and manage contract renewals in a timely manner. You will also monitor account performance metrics, track progress against goals, and provide regular reports and updates to clients and internal stakeholders.

Key Responsibilities
  • Develop and execute strategic account plans to drive growth, retention, and satisfaction among assigned clients.
  • Cultivate and maintain strong relationships with key clients.
  • Identify opportunities to cross-sell or upsell additional products or services to existing clients.
  • Conduct thorough needs assessments to understand clients' business objectives and challenges.
  • Propose tailored solutions to address clients' needs effectively.


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