Customer Service Representative for Global Financial Markets
1 month ago
We are a leading global financial markets specialist with over 10 years of experience, boasting a monthly trading volume in excess of $100 billion. Our commitment to providing transparent and easy access to financial markets drives our expansion across Southeast Asia, with our headquarters based in Malaysia.
Job OpportunityWe are seeking a talented Customer Service Representative to join our KLCC area team. The successful candidate will have the opportunity to work from home or in our office-based setup.
The role offers flexible shift hours: 8:00 AM - 5:00 PM (day shift) or 2:00 PM - 11:00 PM (work from home options available). Shift hours may change based on business needs.
Responsibilities- Provide exceptional customer service and support to clients, with a focus on non-voice interactions (90%) and voice interactions (10%).
- Maintain accurate and detailed customer records within our system.
- Collaborate effectively with internal teams to ensure seamless service delivery.
- Respond promptly and efficiently to customer inquiries and resolve issues.
- Work closely with other departments to escalate and address customer concerns as needed.
- Fluency in both Chinese and English (written and spoken) is essential.
- Strong communication and interpersonal skills are required.
- Able to thrive in a fast-paced environment with excellent problem-solving abilities.
- Detailed-oriented with a positive attitude, adaptability, and a proactive approach to customer service.
We offer a competitive salary range of RM50,000 - RM70,000 per annum, commensurate with experience.
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