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Sales Support Associate

2 weeks ago

Johor Bahru, Johor, Malaysia Cycle & Carriage Malaysia Full time

Cycle & Carriage Malaysia invites applications for the position of Customer Engagement Specialist.

We are seeking a highly skilled and customer-focused individual to join our team, supporting our mission to deliver exceptional customer experiences.

Key Responsibilities:
  • Deliver outstanding customer service by attending to customer inquiries and resolving issues efficiently.
  • Assign customers to available executives with precision and speed.
  • Participate in monitoring activities such as test drive and demo car movement to enhance customer satisfaction.
  • Develop accurate and timely reports and related documents.
  • Support CSI and CRM activities with a focus on continuous improvement.

To excel in this role, you will need:

  • A minimum Certificate or Diploma in any discipline preferably in Hospitality/ Hotel Management or similar disciplines.
  • Prior experience in front-line (Front-desk/ Customer facing) environments, preferably in retail or hotel industries. Fresh graduates are also encouraged to apply.
  • Pleasant personality and strong communication and interpersonal skills.
  • Proficiency in English language.
  • Flexibility to work on rotated weekends, including Public Holidays, with varying shift hours.