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Technical Field Service Specialist

3 weeks ago

Shah Alam, Selangor, Malaysia STERIS Canada Corporation Full time

STERIS Canada Corporation is seeking a Technical Field Service Specialist to join our team in Malaysia.

About STERIS

We help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

This position involves performing routine and non-routine local service support assignments, ensuring quality services delivered to our customers timely. You will be responsible for service activities & revenues of the assigned key accounts and support service team for ad-hoc service activities including standby for service hotline.

You will provide customer supports and build strong relationships with customers during field visits, managing on-site installation, repairs, maintenance, and providing solutions to customers with product & service offerings.

  • Perform preventive and corrective maintenance, diagnose and troubleshoot, repair, installation of STERIS and related products.
  • Apply troubleshooting techniques to eliminate equipment malfunctions and conduct diagnostics procedures to isolate problems.
  • Utilize knowledge of company's product lines and services to keep existing and potential customers informed when new needs are identified.
  • Maintain daily communications with customers to ensure resolutions and proper follow-ups.