Field Service Technician
3 days ago
This job is for a Field Service Technician at Shah Alam Branch (Ref ID: AR). You might like this job because you'll provide technical support for barcode equipment and build positive customer relationships, driving service success and profitability.
We are looking for a Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Responsibilities:- Provide technical support and service for barcode equipment (printer & scanner) at customer sites.
- Manage all on-site installation, repair, maintenance, and testing tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Build positive relationships with customers.
- Produce timely and detailed service reports.
- Propose the Service Contract.
- Submit quotations to customers.
- Gather information on competitors (Label, ribbon & printer) and old SATO printer models.
- Candidate must possess at least a Diploma/Bachelor's Degree in Electrical/Electronic or equivalent.
- Must be able to work independently with little supervision.
- Strong service orientation.
- Good analytical, troubleshooting, and communication skills; both verbally and in writing.
- Possess own transport.
- Preferably male candidate due to the on-site duties nature of work to be handled.
- Preferably aged between 28 to 35 years old.
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