IT Repair Technician

2 days ago


Shah Alam, Selangor, Malaysia Rentwise Full time

This job is an IT Repair Technician who fixes tech gadgets like computers and monitors. You might like this job because it involves problem-solving, teamwork, and hands-on work, making tech better for everyone while ensuring quality.

The Repair IT Technician works under the purview of the Repair Team Lead/ Repair Senior Technician.

This includes problem solving and methodology to resolve matters that arise during their course of work and is responsible to ensure quality standards are met.

The Repair IT Technician will have key involvement in the execution of continuous improvement projects that lead to better resource management, productivity, and quality.

Key Responsibilities:
  • Perform IT equipment repair (General repair work, Motherboards, Power Supply, LCDs, etc.).
  • Ensure Service Level Turnaround time is met for IT equipment orders.
  • Act as the first point of call for troubleshooting and problem resolution activities.
  • Check administrative work accuracy – Feasibility Report compilation and submission.
  • Ensure all SOIs and SOPs are adhered to.
  • Ensure repair quality meets QC guidelines/processes/standards.
  • Perform IPC (in process checks) on repair work.
  • Ensure the team accounts for all equipment and parts requested and returns them to the WH for storage promptly.
  • Work with relevant departments to implement the usage of tools to enhance work processes and be responsible for the maintenance and care of these assets.
  • Represent the department where collaboration is required between departments, suppliers, and clients.
  • Ensure that health and safety guidelines are followed.
  • Maintain upkeep, cleanliness, and organization of the work floor (5S).
  • Provide feedback on the work performance of the team to the Repair Team Lead and the Production/Assistant Production Manager.
Customer Service
  • Follow up to ensure timely and appropriate actions are taken on customers' requests and respond to all complaints and queries received.
  • Maintain and develop inter-departmental relationships.
  • Perform service recovery for customer-related issues.
Job Requirements

Qualifications:

  • Min: Diploma in IT/Computer Science

Experience:

  • Graduates in the IT Hardware field. PC/Network/Server support and management experience is needed.
  • Well-versed in IT Hardware troubleshooting and knowledge with a system builder or related industry will be an added advantage.
  • E&E certification/IT hardware repair experience.
Skills
  • Laptop Troubleshooting
  • Hardware Troubleshooting
  • Information Technology Operations
  • Troubleshooting (Problem Solving)
  • Electrical Equipment
Company BenefitsPersonal DevelopmentCSR Activity Involvement

Participation in social community programmes.

Sustainability

Be part of a circular business to create a sustainable future.

Rentwise is a provider of Green IT Infrastructure Services. By understanding our clients' IT goals, we deliver products and services with a valued difference, at the same time, protecting our environment. As a trusted partner, we take care of your IT efficiencies to enable you to focus on your business aspirations. We have over 20 years' experience in providing a holistic IT infrastructure rental solution which...

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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