Product Service Technician

2 days ago


Shah Alam, Selangor, Malaysia PRISM+ Full time
Role Overview

We are seeking a skilled Product Service Technician to join our PRISM+ team. As a key member, you will be responsible for delivering exceptional technical support to our customers and internal teams. Your expertise will be essential in establishing a solid foundation for our service department, particularly in areas such as product refurbishment and cannibalization.

Key Responsibilities:
  • Providing technical assistance, guidance, and support to customers and internal teams.
  • Hands-on troubleshooting, restoration, and repair of PRISM+ products range with tools in the RMA office.
  • On-site diagnosis of PRISM+ product issues and provision of technical resolutions for customers in a professional manner as required.
  • Maintaining records of repairs and fixes in the system per Company's requirement.
  • Participating in audit stock count in the warehouse, product certification, retrofit, and parts identification activities.
Requirements

To succeed in this role, you will require:

  • Diploma in Electronics/Computer Engineering, or any relevant course of studies.
  • No less than 3 years' experience of on-site or in-office hands-on service/repair of electronic products or appliances role in fields relevant to this position.
  • A strong understanding of technical and product global specification standards in PRISM+ product range.
  • Able to keep up with the fast pace and sustain productivity goals with minimal supervision.
  • Team player attitude and passionate to achieve department and Company goals.
  • Hands-on installation and repair experience of broader range of appliances is an added advantage.
  • Possess own transport and valid driving license (for on-site tasks).


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