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Consumer Health Specialist

2 weeks ago


Penang, Malaysia DKSH Group Full time

As a Sales Representative at DKSH Group, you will play a crucial role in managing the Consumer Health channel.

Job Description
  • Support the Sales Manager in overseeing daily operating expenditures against budgets to optimize resource utilization.
  • Implement action plans to achieve sales targets for assigned businesses/territories by making regular calls/visits and taking orders, etc.
  • Track progress against key performance indicators and sales plans, prioritizing and reviewing daily sales activities performed.
  • Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups, and in-store merchandising.
  • Prepare quotation/tender prices, delivery, and commercial terms in accordance with company policies.
  • Report on competitors' activities and products via inputs to competition reports.
  • Record sales data for reporting and tracking purposes and maintain relevant customer data in customer relationship management databases.
  • Conduct continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, and track payments from customers.
  • Maintain a customer complaints/issues log and follow up on customer issues.
  • Respond to customer orders and queries and inform current/prospective customers of promotions/new/upgraded products.
  • Work with internal stakeholders to ensure timely delivery of products and support relationship development with key customers.
Required Skills and Knowledge
  • Demonstrate basic knowledge of the industry/market/competitors/customers/products/services and selling skills.
  • Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
  • Strong communication and negotiation skills.
  • Proficient in office productivity tools (e.g., Excel, Word, and PowerPoint).
  • Good command of English, both written and spoken.
Education
  • A minimum degree in an Allied Health program is preferred but not required.