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Customer Experience Specialist

1 week ago

Kuala Kubu Baharu, Selangor, Malaysia Datadot Software Solution Full time

As a key member of our team at Datadot Software Solution, you will play a pivotal role in shaping our customers' experiences through excellent service and support.

With a focus on innovation and excellence, we strive to provide cutting-edge IT Services, Solutions, and Consulting that meet the evolving needs of our clients.

The Job Description

Your primary responsibilities will include:

  • Providing top-notch customer service through inbound calls and emails.
  • Developing a strong understanding of Mandarin / Chinese / Cantonese to enhance communication.
  • Resolving customer inquiries and issues with efficiency and effectiveness.
  • Collaborating with internal teams to ensure seamless order processing and delivery.
  • Identifying and escalating customer feedback as necessary.
  • Pursuing new business opportunities through diligent lead follow-up and research.
  • Meeting with potential clients to understand their needs and provide tailored solutions.
  • Managing the sales process to close new business opportunities.
  • Nurturing long-term relationships with existing clients.
  • Exceeding performance targets through consistent effort and dedication.

About You

  • You have a minimum of 2 years of experience in a B2B Sales Customer Service role, preferably within the Consulting and IT Services industry.
  • You possess exceptional interpersonal, written, and verbal communication skills.
  • You maintain a high level of attention to detail and deliver work of the utmost quality.
  • You thrive in finding innovative solutions to complex problems.
  • You are an effective team player who excels in managing multiple stakeholders.

Our Offers

  • Flexible working arrangements to suit your needs.
  • Opportunities for career growth and leadership development.
  • A chance to join a leading organization in the consulting sector.