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Automotive Service Advisor

2 months ago

Nusajaya, Johor, Malaysia LHG Full time

Job Summary

This role involves providing exceptional customer service and support to clients in the automotive industry. As an Automotive Service Advisor, you will be responsible for welcoming clients, advising on car repairs, and organizing service center appointments.

Key Responsibilities

  1. Client Welcome and Guidance

Welcome clients and guide them to an available technician, ensuring a smooth and efficient service experience.

Repair Collaboration and Solution Exploration

Collaborate with technicians on necessary repairs and explore alternate solutions to costly repairs, providing clients with informed and cost-effective options.

Customer Inquiry and Liaison

Address customer inquiries regarding service results and liaise with technicians as needed, ensuring timely and effective communication.

Cost Reduction and Warranty Education

Educate clients on potential cost reductions and warranty coverage, empowering them to make informed decisions about their vehicle.

Repair Option Support

Support clients in choosing between dealership repairs or vehicle trade-in, providing guidance on the best course of action.

Service Center Operations

Supervise and organize the service center's appointments and operational flow, ensuring seamless and efficient service delivery.

Service Notification

Notify clients of service adjustments or when their vehicle is ready for collection, maintaining clear and timely communication.

Requirements

  • Fresh graduates are welcome to apply.
  • Previous experience in the automotive industry is a plus.
  • Proficient in written and spoken English/Bahasa, fluency in Mandarin is beneficial.
  • Strong communication skills with customers.

Skills

  • Communication
  • Negotiation
  • Stress Management
  • Multitasking

Company Benefits

  • Comprehensive panel clinic services.
  • Exciting company trips.
  • Annual increments.
  • Annual bonus.
  • Attractive incentive & commission structure.

Experience Level

No Experience Needed.

Non-Executive.

Company Profile

LHG's mission is to create exceptional vehicle ownership experiences that continue to satisfy our customers. We strive to build long-lasting relationships with our customers by providing exceptional service and support before, during, and after the sale. We believe that vehicle ownership should be a constantly exhilarating experience, and we are passionate about delivering that experience to our customers. Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.