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Customer Advocacy Lead

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia alrajhi bank Malaysia Full time

Role Description:

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The Product Owner is responsible for defining and managing the product vision and roadmap. This role requires a deep understanding of customer needs, strong collaboration skills, and a focus on delivering high-quality products.

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Main Responsibilities:

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  1. Develop the product vision, goals, and objectives based on customer needs and business value.
  2. Create and prioritize the product backlog using Agile methodologies.
  3. Develop and maintain a product roadmap aligned with our overall business strategy.
  4. Work closely with SMEs to define detailed product requirements.
  5. Produce user stories and acceptance criteria to guide development teams.
  6. Evaluate and refine product requirements for clarity, conciseness, and actionability.
  7. Ensure effective communication and collaboration among team members to drive successful product outcomes.
  8. Moderate conflicts and ensure alignment on product goals.
  9. Promote customer-centricity by gathering and analyzing customer feedback.
  10. Nurture relationships with customers and understand their needs.
  11. Translate customer requirements into actionable product features.
  12. Oversee product launches and ensure successful market adoption.
  13. Monitor product performance and collect user feedback.
  14. Inform data-driven decisions to optimize product performance.
  15. Provide guidance and support to the product team.
  16. Participate in team meetings and ceremonies to facilitate knowledge sharing and collaboration.
  17. Assist with task allocation and prioritization to maximize productivity.