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Business Process Optimization Specialist

2 months ago

Simpang Empat, Perak, Malaysia Page Outsourcing Full time
About the Role

We are seeking a highly skilled Business Process Optimization Specialist to join our team at Page Outsourcing. As a key member of our organization, you will play a crucial role in documenting, analyzing, and optimizing our supply chain and demand planning operations.

Key Responsibilities
  • Process Documentation and Modelling
    • Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.
    • Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities.
    • Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.
  • Process Analysis and Optimization
    • Analyze the documented processes to identify inefficiencies, bottlenecks, and areas for improvement.
    • Work with cross-functional teams to propose process optimizations and enhancements using BPMN-tool capabilities.
    • Validate process changes with stakeholders and ensure that process improvements align with organizational goals.
  • BPMN-Tool Management
    • Utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.
    • Stay up-to-date with the latest features and updates of the BPMN-tool and identify opportunities to leverage new functionalities.
    • Train team members and stakeholders on using the BPMN-tool effectively for process documentation and analysis.
  • Process Governance and Compliance
    • Ensure that all documented processes adhere to relevant industry standards, regulations, and internal policies.
    • Implement version control and change management protocols to maintain the accuracy and integrity of process documentation.
    • Collaborate with the various supply chain teams to validate process adherence and identify areas for improvement.
  • Continuous Improvement
    • Act as a champion for process excellence, promoting a culture of continuous improvement within the organization.
    • Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.
    • Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.
    Requirements
    • Bachelor's degree in Supply Chain Management, Industrial Engineering, Manufacturing Engineering, Business Administration, Management, Information Technology, or a related field. Masters degree is a plus.
    • Proven experience (typically 3+ years) in business process management, process documentation, or related roles.
    • Fluent English
    • Experience driving process improvements in the area of Planning/Supply Chain/Manufacturing
    • Working experience as a Planner / Process Analyst / Process Engineer / Industrial Engineer
    • Strong proficiency in BPMN notation and experience using BPMN-tools for process modeling (e.g., Bizagi, Signavio, Camunda, etc.).
    • Analytical mindset with the ability to identify process improvement opportunities through data analysis.
    • Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.
    • Project management skills to handle multiple process documentation projects simultaneously.
    • Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).
    • Familiarity with compliance and regulatory requirements related to business processes.
    Preferred Qualifications
    • Experience facilitating and moderating process mapping & improvement workshop
    • Familiarity with any ERP system preferably Microsoft Dynamics 365
    • ERP integration for new ERP system roll out
    • Consulting background preferred
    • Experience with data visualization tools like Power BI/Tableau and Devops