E-Commerce Operations Specialist

5 days ago


Ampang Jaya Municipal Council, Malaysia HABIB Group Full time
Job Overview:

This is a fantastic opportunity to join the HABIB Group as an Assistant Manager, Customer Service and contribute to delivering exceptional customer experiences across our e-Commerce platform.

Main Responsibilities:
  1. Develop and implement strategies to enhance customer service quality and team performance.
  2. Schedule, assign tasks, and monitor team productivity.
  3. Streamline return and dispute processes within e-commerce platforms.
  4. Enhance customer satisfaction by fostering a culture of quality assurance and ongoing training.
  5. Expertly handle customer inquiries and resolve complex issues efficiently.
  6. Analyze NPS performance data to drive improvements and increase customer loyalty.
Essential Qualifications:
  • Degree in a relevant field.
  • 2-5 years of customer service experience with at least 1-2 years in leadership roles.
  • Background in customer service management or a related field is advantageous.
  • Proficiency in CRM systems.
  • Flexibility to work variable shifts and public holidays.


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