Sales and Service Representative

4 days ago


Johor Bahru, Johor, Malaysia Carousell Full time

About the Role

We are seeking a highly motivated and experienced Business Development Manager to join our team. As a Business Development Manager, you will be responsible for managing and nurturing relationships with our clients, ensuring their needs are met and they receive the highest level of service.

Key Responsibilities:
  • Client Relationship Management:
    - Build and maintain strong client relationships
    - Serve as the main point of contact for assigned clients
    - Understand client needs and objectives, providing tailored solutions
  • Account Growth:
    - Identify and pursue opportunities to grow accounts and expand service offerings
    - Develop and execute strategic account plans
    - Collaborate with sales and marketing teams to achieve revenue targets
  • Reporting and Analysis:
    - Prepare regular reports on account status, including sales forecasts and financial performance
    - Analyze client feedback and data to improve service delivery and client satisfaction
  • Customer Service:
    - Address client queries and concerns promptly and professionally
    - Provide exceptional customer service, ensuring client satisfaction and retention
    - Conduct regular client check-ins and reviews to ensure ongoing satisfaction


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