Senior Product Educator

2 weeks ago


Petaling Jaya, Selangor, Malaysia Mishu Full time
Job Overview

This role focuses on creating and delivering high-quality training experiences to help users effectively utilize FeedMe's products, encompassing point-of-sale systems and AI tools.

Main Responsibilities
  • Develop and execute comprehensive training plans to optimize user adoption and proficiency.
  • Create and deliver engaging training content, including guides, videos, and workshops, to facilitate product understanding.
  • Deliver training and enablement for new hires, sales teams, and customer support staff on product features, updates, and best practices.
  • Conduct live webinars or onsite sessions to boost user confidence in FeedMe tools.
  • Collect feedback to refine training materials and identify knowledge gaps across teams.
  • Collaborate with Product and Engineering teams to stay current on new features and translate technical specifications into actionable lessons.
  • Assess training effectiveness through user proficiency, feedback, and product adoption rates.
Essential Qualifications
  • Minimum 2 years of experience in training, onboarding, or customer education, preferably in the tech/SaaS/F&B industry.
  • Skills:
    • Able to simplify complex technical information into clear, engaging lessons.
  • Basic understanding of point-of-sale systems or restaurant operations (bonus points).
  • Desirable traits:
    • Passionate about teaching others—patience and enthusiasm are key qualities.
  • Flexible and adaptable—thrives in a fast-paced startup environment.
  • Fluent in English; Mandarin or Bahasa Malaysia is a plus.

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