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Desktop Technology Specialist

2 weeks ago

Penang, Malaysia Bitdeer Group Full time
Your Job Summary

We're seeking a skilled desktop engineer to join our fast-growing team at Bitdeer Group. As a key member of our IT department, you'll provide daily maintenance, installation, configuration, and troubleshooting for IT equipment. You'll also assist the IT team in completing other daily tasks and projects.

You'll work closely with our IT team to ensure seamless delivery of comprehensive computing solutions to our customers. Your responsibilities will include:

  • Providing daily maintenance, installation, configuration, and troubleshooting for IT equipment such as video system devices, laptops, and printers.
  • Promptly responding to global employee service requests via ticket system, maintaining SLA compliance (Business Hours).
  • Installing, configuring, and upgrading operating systems, common office software, and mobile applications.
  • Creating KB articles and conducting user training sessions on IT best practices.
  • Administering and maintaining Unified Endpoint Management platforms for software deployment, patch management, device configuration, and Group Policy configurations.