Postpartum Care Service Coordinator

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Phoenix Signature Kitchen Full time
Customer Success Manager Job Description

We are seeking an experienced Customer Success Manager to join our team at Phoenix Signature Kitchen. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities:
  1. Provide timely and effective responses to customer inquiries via phone, email, and messaging platforms.
  2. Manage customer orders, including placing new orders, modifying existing orders, and resolving any issues related to order processing or delivery.
  3. Investigate and resolve customer complaints and concerns in a fair and efficient manner.
  4. Develop and maintain a deep understanding of our confinement food menu, ingredients, dietary requirements, and delivery policies.
  5. Build strong relationships with customers through effective communication and interpersonal skills.
  6. Identify opportunities to upsell and cross-sell additional products or services to customers.
  7. Monitor and track the progress of customer orders to ensure timely and accurate delivery.
  8. Maintain accurate and up-to-date customer records, including order history and customer preferences.

Requirements:
  • Fluency in Mandarin or Cantonese is essential.
  • Proven customer service experience, preferably in the food or hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and strong organizational skills.


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