Postpartum Care Service Coordinator
5 days ago
We are seeking an experienced Customer Success Manager to join our team at Phoenix Signature Kitchen. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our customers.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, and messaging platforms.
- Manage customer orders, including placing new orders, modifying existing orders, and resolving any issues related to order processing or delivery.
- Investigate and resolve customer complaints and concerns in a fair and efficient manner.
- Develop and maintain a deep understanding of our confinement food menu, ingredients, dietary requirements, and delivery policies.
- Build strong relationships with customers through effective communication and interpersonal skills.
- Identify opportunities to upsell and cross-sell additional products or services to customers.
- Monitor and track the progress of customer orders to ensure timely and accurate delivery.
- Maintain accurate and up-to-date customer records, including order history and customer preferences.
Requirements:
- Fluency in Mandarin or Cantonese is essential.
- Proven customer service experience, preferably in the food or hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Attention to detail and strong organizational skills.
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