Global Supply Chain Associate

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Xcenda Full time

Job Overview:

Xcenda is seeking a highly motivated and organized Global Supply Chain Associate to join our team. In this role, you will be responsible for ensuring the smooth flow of goods and materials within the company's global supply chain.

Key Responsibilities:

  • Professionally respond to customer inquiries regarding shipment status and resolve any issues that may arise.
  • Create new shipment orders for domestic and international routes, ensuring accurate information and documentation are included.
  • Validate new orders received from the customer portal to ensure all requirements are met.
  • Collaborate with global customer service teams to provide exceptional support to clients.
  • Utilize Xcenda's operational tools to research import requirements and advise customers on regulatory procedures.
  • Pre-advise destination offices on commodities requiring special attention, such as import permits or formal entry.
  • Enter detailed notes and instructions into the job file to ensure clear communication with clients and internal teams.
  • Liaise with other Xcenda offices and departments to find solutions that meet customer needs.
  • Maintain up-to-date knowledge of shipment status and provide regular updates to clients.
  • Flexible work schedule required, including overtime, holidays, and weekends as needed.
  • Compliance with company policies, procedures, safety rules, and regulations is essential.

Required Skills and Qualifications:

  • Bachelor's degree in business, supply chain management, or a related field preferred.
  • 1-2 years' experience in logistics and/or operations management.
  • Excellent communication and problem-solving skills.
  • Strong organizational and time management skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.


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