Claim Resolution Expert

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hannover Re Full time

We are seeking an experienced Claim Resolution Expert to join our Finance & Accounting team in Malaysian Branch. The successful candidate will play a key role in reviewing and improving claim management processes and strategies to ensure effective claim handling.

About the Role
  • Develop and implement guidelines for claim review and ensure compliance with (re)insurance policies and legislation.
  • Establish relationships with loss adjusters and lawyers to obtain up-to-date loss information and support claim audit and verification.
  • Verify covered losses by studying insurance policy and/or reinsurance contract coverage.
Responsibilities
  • Conduct claim audits, including interviewing business partners and assessing claim handling and reserving processes.
  • Support claim recoveries and salvages where relevant.
  • Develop and recommend areas for enhancements and improvements for the current systems and processes.
Requirements
  • A university degree or master's in a relevant field such as (re)insurance, business, finance or law.
  • Minimum 8 years of experience in the insurance or reinsurance industry.
  • Good command of English (written and spoken).
  • Extensive knowledge of (re)insurance claim processes.
  • Extensive knowledge of insurance-related policies and legislation.


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