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Senior Sales Operations Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bank Islam Full time

As a Senior Sales Operations Manager at Bank Islam, you will be responsible for overseeing the day-to-day operations of the SME Banking Division. This includes managing and motivating the Sales Support team to ensure efficient and effective delivery of services to SME customers.

The ideal candidate will have a proven track record in sales support or related roles within banking or finance, with at least 5 years of experience in a managerial position. Strong leadership abilities, excellent communication skills, and a deep understanding of sales support processes are essential for this role.

You will work closely with internal departments, including Sales, Operations, Compliance, Risk, and IT, to ensure alignment with organizational goals. Additionally, you will collaborate with external partners such as SJPP (Syarikat Jaminan Pembiayaan Perniagaan), industry bodies, and other stakeholders to maintain strong relationships and drive business growth.

Key responsibilities include ensuring compliance with regulatory requirements, identifying process improvements, and driving operational efficiency. You will also oversee the preparation and accuracy of reports related to sales performance, customer service, and departmental performance.