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Customer Service Liaison

1 week ago

Subang Jaya, Selangor, Malaysia Subang Jaya Medical Centre Part time

We are committed to providing high-quality patient care and exceptional customer service at Subang Jaya Medical Centre. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families.

About the Role
  • This is an exciting opportunity for someone who is enthusiastic about delivering top-notch customer service and providing personalized support to patients and their loved ones.
Key Responsibilities
  • Create a warm and welcoming atmosphere within the main lobby area, ensuring patients feel at ease during their visit.
  • Provide accurate information about hospital services and facilities to patients and their families.
  • Assist with referrals to doctors' appointments and emergency services as needed.
  • Collaborate with the Reception team to efficiently allocate doctor appointments.
  • Address patient inquiries and concerns regarding treatment and care.
Requirements
  • Registered Nurse or Diploma in Healthcare Services preferred.
  • 1-3 years relevant working experience.
  • Excellent communication skills in Malay, English, and Mandarin.
Our Culture
  • We foster a culture of respect, empathy, and compassion towards our patients and colleagues.
  • We prioritize ongoing training and development to enhance our skills and knowledge.
  • We strive to deliver exceptional patient outcomes through collaborative teamwork.