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Financial Sector Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia RADEX MARKETS Full time
Financial Sector Support Specialist - Late Night Shift

This role involves providing comprehensive support to clients in the financial sector, specifically during late-night hours. The successful candidate will be responsible for resolving customer issues efficiently and effectively.

Job Highlights:

  • Excel in daily tasks by staying up-to-date on company procedures and systems
  • Provide timely responses to customer inquiries via various channels
  • Collaborate with the KYC team to deliver seamless customer experiences
  • Conduct daily handovers to maintain open communication within the team

Requirements:

  • Previous experience in customer service within the financial sector, preferably in the FX industry
  • Strong written and spoken English skills
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunities for career growth and advancement