Governance and Risk Specialist
4 days ago
About the Company
AIA Hong Kong and Macau is a leading insurer committed to helping our customers live Healthier, Longer, Better Lives.
We offer a range of insurance products and services designed to meet the diverse needs of our customers, from health and life insurance to savings and investments.
Our company culture values innovation, teamwork, and customer-centricity, and we strive to create a workplace that is inclusive, supportive, and empowering for our employees.
The Governance and Risk Specialist will play a critical role in ensuring the integrity and effectiveness of our operations, and we're looking for an exceptional individual who shares our commitment to excellence and customer satisfaction.
The role involves:
- Overseeing the delivery of high-quality services to users.
- Ensuring service levels for outsourced services / functions are maintained and continually improved.
- Maintaining alignment between IT partners' service levels and service levels between AIA business units / entities.
- Conducting regular Service Performance Reviews / Governance Meetings, and implementing any required actions.
- Implementing processes and working practices supporting service delivery and service management that are effective and efficient.
- Acting on improvement initiatives identified in Service Reviews, and producing progress reports by the IT partners.
- Identifying, managing, and mitigating service delivery risks.
- Accurately escalating and promptly resolving problems with day-to-day service delivery provided by the IT partners / internal IT team.
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