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Technical Support Team Lead

2 weeks ago

Petaling Jaya, Selangor, Malaysia Tapway Full time

Tapway leverages the power of AI Vision and IoT technologies to transform the physical world through automation. We are looking for a Technical Support Lead to join our team and play a key role in ensuring the smooth operation of our ANPR system.

The successful candidate will have a strong background in technical support, with experience in leading teams and managing complex technical issues. They will be responsible for overseeing the day-to-day operation of the ANPR system, ensuring that it runs smoothly and efficiently.

Key responsibilities include:

  • Managing the technical support team and coordinating their efforts to resolve complex technical issues
  • Liaising with the mall's facility management team and vendors for maintenance and repair schedules
  • Coordinating with Tapway's personnel for knowledge transfer and L3 troubleshooting/rectification
  • Providing regular reports on system performance and issues encountered

Required skills and qualifications include strong leadership qualities, excellent communication skills, and a strong understanding of computer networking and operating systems. The ideal candidate will be a self-motivated individual who is passionate about delivering high-quality results and willing to learn and adapt to new situations.