Delivery Operations Manager

3 days ago


Petaling Jaya, Selangor, Malaysia EPF Malaysia Full time
About the Role

The EPF Malaysia is seeking a highly experienced Programme Delivery Manager to join their team. As a key member of the Transformation Management Office, you will play a crucial role in overseeing and guiding large-scale programmes that involve multiple teams and departments.

Key Responsibilities:

  1. Business Liaison & Translation: Serve as the key liaison with business departments to translate ideas into scalable, value-driven projects while aligning business goals with enterprise delivery strategies.
  2. Governance Oversight & Quality Assurance: Ensure consistent adherence to Project and Agile governance frameworks across programmes, aligning with enterprise standards, and monitor compliance with established processes, addressing deviations and recommending adjustments to sustain delivery progress.
  3. Programme Health Monitoring: Monitor and report programme-level KPIs, such as velocity, progress, and delivery timelines, to ensure alignment with strategic objectives, and conduct regular reviews to evaluate programme health, resolve challenges, and recommend improvements.
  4. Cross-Team Coordination and Dependency Management: Collaborate across teams and departments to manage cross-programme dependencies, ensure seamless coordination between Project/Agile teams and business units for unified delivery, and address operational roadblocks by acting as an escalation point.
  5. Tools and Systems Governance: Provide guidance on best practices for using PPM tools and Agile platforms like JIRA to enhance productivity, along with training and support for tool usage, including creating dashboards and performance reports.
  6. Stakeholder Engagement: Collaborate with stakeholders to align delivery outcomes & benefits with business priorities and enterprise strategies, fostering communication and alignment among leadership, business units, and delivery teams to maintain focus on programme objectives.
  7. Delivery Enablement: Equip delivery teams with the necessary resources, tools, and training for success, guide them through organisational processes and governance requirements, and serve as a trusted advisor on governance and operational best practices.
  8. Continuous Improvement: Lead continuous improvement initiatives by addressing inefficiencies and implementing systemic changes, while promoting a culture of agility and embedding operational excellence into governance practices.

Required Skills and Qualifications:

  • Excellent interpersonal and communication skills to effectively engage, align, and influence stakeholders at all levels.
  • Proven experience managing large-scale, complex programmes using both Waterfall and Agile methodologies, with strong knowledge of frameworks such as Scrum, Kanban, and SAFe.
  • Strong understanding of technology, social security, HR, procurement, and finance to contextualise programme requirements.
  • Ability to drive systemic change, advocate for Agile practices, and foster a culture of continuous improvement and adaptability.
  • Skilled in advising on the preparation of business cases and benefits planning.
  • Proficient in Microsoft Project, JIRA, and other Agile tools, using insights to enhance reporting and support informed decision-making.


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