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Senior Custody Portfolio Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citibank (Switzerland) AG Full time
Job Description

This role involves managing a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards.

  • Develop and maintain client relationships through regular calls and face-to-face interaction.
  • Provide coaching and support to team members and serve as a point of contact for escalations.
  • Advise on and advocate the implementation of process improvement and reengineering to enhance client experience.
  • Maintain knowledge of new market and regulatory requirements affecting client portfolios.
  • Escalate customer feedback, processing delays, and errors appropriately.
Key Responsibilities
  • Manage risk by assessing business decisions and their impact on the firm's reputation and safeguarding Citigroup, its clients and assets.
  • Participate in and advise on inquiry-volume reduction, client experience initiatives, and cross-departmental initiatives.
  • Collaborate with internal teams to resolve problems and escalate issues when necessary.