Client Engagement Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

About The Team

The FBS Relationship Manager role at Shopee involves onboarding sellers, managing relationships, resolving inquiries, and ensuring seamless seller support. This position requires analyzing seller performance, developing strategies, and collaborating with internal teams to optimize fulfillment operations.

Key Responsibilities:

  • Seller Onboarding & Management: Engage, educate, and support sellers in adopting FBS
  • Issue Resolution: Address seller concerns and escalate issues to relevant teams
  • Business Planning & Analysis: Monitor seller performance, optimize operations, and drive order growth
  • Cross-functional Collaboration: Work with internal teams to improve fulfillment efficiency

Requirements:

  • A Bachelor's degree in any discipline and fresh graduates are welcome to apply
  • Strong analytical skills (proficiency in Google Sheets is required)
  • Strong problem-solving and communication skills
  • Team player with an aptitude for work and the drive to constantly outperform your KPIs
  • Experience in e-commerce, account management, or seller operations would be an added advantage
  • Excellent command of English and the ability to converse fluently in other languages will be an added advantage


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