Global Technology Support Expert

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. Established over 80 years ago, we have built a reputation as a trustworthy financial institution.

We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, with additional branches and offices in various locations. Our history and reputation have earned us a position among the top banks in Asia.

The UOB Innovation Hub 2 is a state-of-the-art technology centre located in Kuala Lumpur, driving innovation in financial technology solutions that enable business growth and transformation. This strategic initiative underscores our commitment to staying at the forefront of technological advancements.

About the Team

The Technology and Operations function is comprised of five teams of specialists, each focusing on specific areas: business partnership, technology, operations, risk governance, and planning support and services. Together, we collaborate to develop and implement technology systems and banking operations in Singapore and overseas branches.

Job Responsibilities
  • A minimum of 10+ years of experience in a comparable industry, with a strong background in IT infrastructure management.
  • Bachelor's degree in Computer Science or Information Technology, preferably with relevant certifications.
  • Proven working knowledge of ITIL, Data Analytics, and Project Management principles.
  • Certification in these areas is highly valued, but not mandatory.
  • Experience in managing complex projects, including creating detailed migration plans, coordinating with stakeholders, and documenting the entire process.
  • Flexibility to work on weekends or during critical periods.
Key Skills and Qualifications
  • Strong team player with excellent interpersonal and communication skills, able to work independently and take initiative.
  • Excellent analytical and problem-solving skills, with the ability to adapt to dynamic change environments.
  • Ability to provide on-call support 24/7 and demonstrate a positive attitude towards continuous learning.

Mandatory Requirements:

  • At least 7-10 years of hands-on experience in L2 application support within the banking sector.
  • Familiarity with Robotics Process Automation tools such as Blue Prism, Automation Anywhere, or UiPath, as well as Microsoft SharePoint and BMC Remedy.
  • Hands-on experience with technical platforms like MS Windows, Unix, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M, and Scripting languages.

Desirable Qualifications:

  • Experience with DevOps Tools such as Jenkins, JIRA, Bitbucket, SonarQube, Xray, Crowd, Confluence, etc.
  • Working knowledge of ITIL principles and processes, preferably in an ITIL-driven environment.
  • Understanding of front-to-back operations, finance, risk, and accounting will be an added advantage.


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