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Ecommerce Operations Specialist

1 week ago

Penang, Malaysia Zebra Technologies Full time

At Zebra Technologies, we are a community of innovators who come together to create new ways of working. Our Lead Management & Ecommerce team is responsible for driving business growth through effective marketing strategies.

Job Description:
  • We are seeking a highly motivated Ecommerce Operations Specialist to join our team in Penang, Malaysia.
  • The ideal candidate will have 2+ years of experience in a call center environment and a degree or discipline in Business Administration or Marketing.

Responsibilities:

Marketing Contact Center (MCC)
  1. Optimizing Customer Relationships: Tasked with optimizing the amount of one-time buyers who become repeat purchasers, and eventually loyal customers.
  2. Quality Leads: Acts as a filter to provide sales with quality leads which entails a higher % closure rate.
  3. Handling Customer Enquiries: Handle inbound sales related calls, chats, web enquiries and emails from prospects or customers in a timely, friendly, and professional manner.
  4. Database Management: Responsible for obtaining contacts and working with global demand Gen team to input contacts into database as prospect or nurture purpose.
Ecommerce Operations
  1. Product Listings: Manage product listings such as product titles, descriptions, images, videos etc. to ensure that the Ecommerce store display & content are up-to-date, in compliance with Zebra brand identity and optimized for search.
  2. Campaign Execution: Support demand generation campaigns e.g. Event tele-boosting, confirmation and follow-up, out-bound calling.
  3. Sales Performance Analysis: Generate weekly and monthly lead performance reports to analyze and monitor sales performance against goals and to identify trends.