Maintenance Operations Manager
7 days ago
Hatch Asia aims to be the leading talent partner in Asia, committed to delivering exceptional results for our clients. Our goal is to integrate high-potential talents accurately and achieve our candidates' career success.
We are seeking a skilled professional to drive the sustainable profitable growth of our specialty rental business in SEA. The successful candidate will focus on creating an ultimate customer experience and satisfaction.
The Responsibilities
- Implement a healthy fleet life management system.
- Conduct regular checks and monitoring of fleet tagging, resource numbers, decals, appearance & cleanliness, SV & SRV tagging.
- Analyze breakdowns, develop action plans, and implement troubleshooting protocols (both internal and external).
- Design and implement Poka-Yoke processes for dynamic maintenance, creating SOPs for each type of maintenance, onsite and offsite.
- Provide expert technical support to the team/customer and lead continuous improvement projects.
- Drive connectivity as a proactive uptime and business tool, leveraging insights to drive organizational learning.
- Identify and address service strategy opportunities to outperform the competition.
- Resolve customer disputes related to service deliverables and performance.
- Evaluate customer feedback, take corrective actions, and provide guidance and training when necessary.
- Standardize and improve customer interactions during mobilization/de-mobilization/maintenance processes.
- Ensure compliance with regulatory documents and monitor adherence to laws and regulations per ISO requirements.
- Oversee DB/SharePoint follow-up and analysis.
- Manage warranty reporting and maintenance updates.
- Coordinate machine updates and modifications ECB follow-up and implementation.
- Align maintenance processes across regions, focusing on SOP execution and efficiency.
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