Infrastructure Maintenance Coordinator
3 days ago
We are seeking an IT Support Officer to join our team at Cultivar Staffing & Search. This role involves managing the back-end of our SAAS software and providing end-user support.
The ideal candidate will have a strong inclination towards resolving technical issues and providing excellent customer service.
Responsibilities:
- Manage the back-end of our SAAS software to ensure optimal performance.
- Provide prompt and efficient support to end-users via email, chat, and phone.
- Collaborate with the development team to address any software bugs or enhancements.
Requirements:
- Education & Experience:
- A degree in Information Technology, Computer Science, or a related field is preferred.
- Prior experience in IT support or a similar role is advantageous.
- Technical Skills:
- Basic understanding of programming and software development (no extensive coding required).
- Familiarity with SAAS platforms and their back-end management.
- Proficiency in using support ticketing systems and remote support tools.
- Soft Skills:
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A customer-centric approach with the ability to handle stressful situations calmly and efficiently.
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Infrastructure Maintenance Lead
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Technical Infrastructure Specialist
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IT Infrastructure Manager
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