Cloudflare Network Security Expert
6 days ago
About Us
At Cloudflare, our mission is to build a better Internet by protecting and accelerating any Internet application online. We power millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
We equip customers with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
The Cloudflare Customer Support Team
The team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist.
Job Description
We are seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7.
- Serve as a trusted technical advisor for our enterprise customers, responding to and resolving inquiries and incidents related to network security and performance.
- Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DDoS mitigation, firewall rules, SSL/TLS, network confirmation, and other security configurations.
- Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
- Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious.
- DDoS mitigation for OSI layers 3, 4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting.
- Work with Engineering and Product teams to improve products and tools.
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