Sales and Service Coordinator

7 days ago


Shah Alam, Selangor, Malaysia Mettler-Toledo International Inc. Full time

About the Role

As a Sales and Service Coordinator at Mettler-Toledo International Inc., you will be responsible for maximizing the effectiveness of our direct field sales force by producing high-quality value-added work and collaborating with your team to achieve agreed-upon targets.

Key Responsibilities:
  • Provide exceptional customer service through incoming calls, ensuring timely and efficient responses.
  • Register, qualify, and distribute leads to support sales growth.
  • Develop and manage selected quotes, follow-ups, and closings to drive revenue.
  • Nurture high-value leads and dormant customers to identify opportunities for growth.
  • Contribute to team performance by sharing best practices and implementing innovative ideas.
  • Generate on-demand leads and update job knowledge by studying new customer solutions.
  • Cross-sell consumables and small quotes to targeted accounts via phone and electronic media.
Tech Advisory and Solution Advocate
  • Demonstrate customer benefits by providing simple technical solutions to meet customer requirements.
  • Able to resolve basic product issues faced by customers.
Service Standards and Customer Relationship Management
  • Deliver top-notch experiences from lead to delivery stages.
  • Gain customer acceptance by explaining or demonstrating benefits and operational improvements.
  • Maintain long-term relationships with potential customers through deep engagement.
  • Record customer communication and sales activity in our CRM system.


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