Commercial Trade Document Coordinator

2 weeks ago


Penang, Malaysia AFFIN Group Full time
About the Role

This Commercial Trade Document Coordinator position plays a crucial role in ensuring seamless operations and optimal profitability within the Bank's trade revenue growth initiatives.

Key Accountabilities
  1. Coordinate the preliminary processing of trade documents, maintaining high accuracy and speed, and resolving any arising issues promptly.
  2. Collaborate with internal & external customers to provide advisory services on Trade products, enhancing business and referrals opportunities.
  3. Develop and maintain strong relationships with customers, identifying sales opportunities by recommending suitable products/services.
  4. Contribute to business goal management by monitoring team operational functionalities and proposing improvements.
  5. Promote excellent customer support through scheduled visits and calls, addressing customer requirements and proposing solutions.
  6. Provide technical assistance for internal and external customers on Trade Products and eTrade/FSC systems.
  7. Deliver regular sales pipeline updates and performance reports, driving trade sales activities and initiatives.
  8. Ensure adherence to bank policies and regulations, including compliance, transaction monitoring, and staff training.
  9. Sustain effective collaboration with cross-functional teams to ensure Business Continuity Planning/Disaster Recovery Preparedness.
  10. Leverage expertise in trade sales to drive tele-marketing efforts and increase customer utilization and share of wallet.


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