E-commerce Operations Manager

2 weeks ago


Putrajaya, Malaysia TIME's group Full time
About the Role

We are seeking a highly skilled E-commerce Operations Manager to join our team at TIME's group. As a key member of our operations team, you will be responsible for driving the success of our online sales operations.

Key Responsibilities
  1. Develop and Execute Online Sales Strategies

Develop and execute effective online sales strategies to achieve business objectives, including creating and implementing sales plans, analyzing sales performance metrics, and adjusting strategies as needed.

Manage Online Marketing Campaigns

Collaborate with the marketing team to develop and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising, and analyze the effectiveness of campaigns to make data-driven decisions to enhance performance.

Customer Relationship Management

Maintain and enhance customer satisfaction through excellent service and support, handle customer inquiries, complaints, and feedback efficiently, and provide training, mentorship, and performance feedback to team members.

Inventory and Order Management

Oversee inventory levels and ensure products are available for sale online, manage order processing, fulfillment, and shipping operations to ensure timely delivery, and prepare regular reports on sales performance, customer behavior, and website analytics.

Reporting and Analysis

Use data insights to make informed decisions and drive continuous improvement, and lead and motivate a team of sales and operations to ensure deliveries of orders.

Requirements
  1. Bachelor's Degree in Business, Marketing, or a Related Field
  2. Proven Experience in Managing Online Sales Operations or a Similar Role
  3. Strong Understanding of eCommerce Platforms and Online Sales Strategies
  4. Proficient in Digital Marketing Tools and Techniques
  5. Excellent Analytical and Problem-Solving Skills
  6. Strong Leadership and Team Management Abilities
  7. Exceptional Communication and Customer Service Skills
  8. Proficiency in Using Web Analytics Tools (e.g., Google Analytics)


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