Customer Service Liaison

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time
Customer Service Liaison

About the Role

We are seeking a dedicated and empathetic Customer Service Representative to join our team. As a Customer Service Liaison, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.

Main Responsibilities

  • Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
  • Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
  • Maintain a deep understanding of our products and services to provide accurate information and recommendations.
  • Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
  • Gather customer feedback and insights to help improve our products, services, and overall customer experience.
  • Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.

Key Qualifications

  • Previous experience in customer service, insurance, or a related field is a plus.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
  • Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.


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