Customer Service Liaison
5 days ago
About the Role
We are seeking a dedicated and empathetic Customer Service Representative to join our team. As a Customer Service Liaison, you will be the first point of contact for our customers, providing exceptional service and resolving their inquiries and issues efficiently.
Main Responsibilities
- Engage with customers via phone, email, and chat to provide assistance, answer questions, and resolve issues.
- Identify and troubleshoot customer problems, offering appropriate solutions and ensuring timely resolution.
- Maintain a deep understanding of our products and services to provide accurate information and recommendations.
- Accurately document customer interactions and issues in our CRM system to ensure seamless follow-up and reference.
- Gather customer feedback and insights to help improve our products, services, and overall customer experience.
- Work closely with other departments, such as Sales, Marketing, and Technical Support, to address customer needs and enhance service delivery.
Key Qualifications
- Previous experience in customer service, insurance, or a related field is a plus.
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
- Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.
-
Customer Service Liaison
10 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeJob DescriptionWe are seeking a highly skilled Customer Service Liaison to join our team at MindPec Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via inbound and outbound calls, emails, and other communication channels.The ideal candidate will have excellent communication...
-
Customer Service Liaison
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Great Wall Motor Sales Malaysia Sdn. Bhd. Full timeAbout the RoleGreat Wall Motor Sales Malaysia Sdn. Bhd. is seeking a highly skilled CUSTOMER SERVICE LIAISON to join our team.Job DescriptionWe are looking for a detail-oriented professional who can develop and implement effective customer service goals, procedures, policies, and standards.The ideal candidate will have excellent communication skills, both...
-
Global Customer Liaison
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full timeAbout the Job:We are seeking a highly skilled Multilingual Liaison Officer to join our team at PEOPLE PROFILERS. As a key member of our customer service team, you will be responsible for providing critical support to Japanese clients during medical consultations and hospital stays.Your duties will include interpreting during doctor consultations, handling...
-
Customer Service Liaison
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Morrison Express Full timeRole OverviewMorrison Express Corporation is a global logistics service provider specializing in the transportation of goods and products worldwide. With offices and agents in over 250 locations, we offer efficient and reliable logistics solutions to clients globally.We believe in fostering a diverse community where individuals can thrive and reach their...
-
Customer Service Liaison
9 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeKey Skills:Excellent communication and problem-solving skills.Ability to work independently and as part of a team.Proficiency in Microsoft Office applications.The selected candidate will have the opportunity to assist internal and external customers with questions about our products and services, review and analyze governance and compliance requirements, and...
-
Multilingual Client Liaison
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Localizationacademy Full timeLocalizationacademy is a leading provider of localization solutions, and we are looking for a skilled Multilingual Client Liaison to join our team. As a Multilingual Client Liaison, you will be responsible for establishing and nurturing strong relationships with company partners and external stakeholders.You will also be working closely with internal...
-
Client Support Liaison
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full timeJob DescriptionClient Support LiaisonWe are seeking a skilled Client Support Liaison to join our team at Dr Clear Aligners Group. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Mandarin-speaking clients. Your primary role will be to provide treatment guidance, resolve complaints and...
-
Healthcare Liaison Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full timeAs a Customer Service Executive at Telecontinent, you will play a vital role in delivering exceptional customer service and ensuring customer satisfaction. Your primary responsibility will be to handle customer inquiries and provide timely support to our clients.Job DescriptionThis is an excellent opportunity to work in a dynamic environment where you will...
-
Client Liaison Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full timeAt Juris Technologies Sdn Bhd, we are seeking a highly organized and dedicated individual to join our team as a Client Liaison Specialist. This role is responsible for providing exceptional customer support and managing client relationships.Key Responsibilities:Respond to internal and external inquiries via email, phone, and in-person interactions.Provide...
-
Customer Service Professional
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeOur Mission:AEON Credit Service (M) Berhad aims to be a trusted partner in the financial services industry.We achieve this by fostering a culture of excellence, innovation, and teamwork.As a Collections Executive, you will be an integral part of our team, responsible for managing customer relationships and ensuring timely payments.
-
Client Liaison Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia EMPYRE INTEGRATED SDN BHD Full timeAs a Client Liaison Specialist, you will engage with customers face-to-face to represent world-class brands.Your key responsibilities will include creating meaningful connections while delivering impactful brand messages, developing leadership & sales skills in a fun, energetic team, and unlocking uncapped weekly earnings through performance-based pay.The...
-
Customer Service Liaison
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Apricity Full timeResponsibilitiesError-Free Reports: Deliver timely and accurate reports, meeting high standards of quality.Prioritize Tasks: Effectively manage competing priorities, maintaining focus and productivity.Sales Support: Provide comprehensive support to the sales team, including documentation and administrative tasks.Cross-Functional Collaboration: Coordinate...
-
Technical Account Liaison
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Malaysia Sdn Bhd Full timeJob Title: Technical Account LiaisonWe are seeking a seasoned Technical Account Liaison to work with our clients and support transformation and innovation initiatives.The successful candidate will be responsible for collecting and using feedback from clients and stakeholders to help measure effectiveness of stakeholder management. They will also implement a...
-
Customer Support Liaison
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeYour new role at Recooty involves providing exceptional customer support to assist the Customer Service / Marketing Department in implementing after-sales service.To identify clients' needs and development opportunities proactively, maintaining good relationships with existing and potential clients.What you'll need to succeedA non-degree holder or above in...
-
Customer Support Liaison
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Doo Group Full timeAbout UsDoo Group is a leading global financial services provider, with a focus on innovation and growth. We have 10 major business lines, including Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing. Our commitment to delivering comprehensive products and services...
-
Customer Liaison Representative
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Apexnova Sdn Bhd Full timeApexnova Sdn Bhd OverviewWe are a dynamic company dedicated to delivering exceptional customer experiences. Our team is passionate about building strong relationships with customers, and we're looking for like-minded individuals to join us.Sales and Customer Engagement RoleWe're seeking a highly motivated Sales and Customer Engagement Specialist to join our...
-
Senior Hospital Liaison Officer
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAre you passionate about building strong relationships with healthcare professionals? Do you have a keen eye for detail and a drive to deliver exceptional results?About Our TeamWe are seeking a highly motivated and organized individual to join our team as a Senior Hospital Liaison Officer. In this role, you will be responsible for managing panel hospitals...
-
Commercial and Technical Liaison Officer
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Jebsen & Jessen Full timeJob DescriptionThe Commercial and Technical Liaison Officer will work closely with the internal technical team to manage customer relationships and ensure seamless communication.Main ResponsibilitiesLiaise with customers to gather information on their requirements.Collaborate with internal teams to prepare proposals and presentations.Utilize technical...
-
Customer Service Team Member
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full timeWe are seeking a highly skilled and dedicated Customer Service Executive to join our team at Telecontinent. As a key member of our customer service team, you will be responsible for handling customer inquiries and providing exceptional support to our clients.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will have...
-
Healthcare Services Liaison
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia International Health Care Full timeAre you a driven individual with a passion for delivering exceptional customer experiences? Do you have a knack for problem-solving, excellent communication skills, and a keen eye for detail? As a Customer Services Executive at International Health Care, you will play a vital role in supporting our members worldwide.Key SkillsExcellent written and verbal...