EBC Financial Group Technical Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time

About EBC Financial Group

EBC Financial Group is a global financial services provider headquartered in London. We specialize in global financial investment, asset management, and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table.

Our company has experienced rapid growth since our establishment in 2020. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok, and more. At EBC, integrity, respect, and youth are our core values.

Your Key Responsibilities

  • Ensure proper and smooth operation of trading platforms (MT4/MT5) and related systems.
  • Apply configuration changes on the Platform Components.
  • Perform software installations, upgrades, and routine audits.
  • Collaborate with various teams and outsource companies to support trading activities.
  • Maintain up-to-date knowledge of the latest industry trends and technologies.
  • Analyze system performance and identify areas for improvement.

Requirements

  • Possess at least a Bachelor's Degree in Information Technology or any other relevant field.
  • At least 2 years of working experience in Technical Support or any related fields. Fresh graduates are welcome to apply; training will be provided.
  • Experience in the MT4 / MT5 trading system administration is preferable.
  • Prior experience in trading, investment, finance, or forex is a plus.
  • Experience handling client inquiries and technical issues in Financial Services, Forex, or Futures is also a plus.
  • Excellent communication skills in BOTH English and Mandarin (for effective communication with global colleagues).
  • Strong problem-solving & analytical skills with a passion for trading.
  • Willing to work flexibly and shift arrangement.


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