Global Financial Investment IT Support
4 days ago
Technical Support Specialist Role
EBC Financial Group is seeking a talented Technical Support Specialist to join our team. As a key member of our global financial services team, you will be responsible for ensuring the smooth operation of our trading platforms (MT4/MT5) and related systems.
You will work closely with various teams and outsource companies to support trading activities and maintain up-to-date knowledge of the latest industry trends and technologies.
Key Responsibilities:
- Operate and maintain trading platforms (MT4/MT5) and related systems.
- Implement configuration changes on the Platform Components.
- Install, upgrade, and audit software.
- Support trading activities by collaborating with various teams and outsource companies.
- Analyze system performance and identify areas for improvement.
Requirements:
- Possess a Bachelor's Degree in Information Technology or any other relevant field.
- Have at least 2 years of working experience in Technical Support or any related fields. Fresh graduates are welcome to apply and will receive training.
- Preference given to those with experience in MT4 / MT5 trading system administration.
- Prior experience in trading, investment, finance, or forex is an advantage.
- Excellent communication skills in both English and Mandarin are essential.
- Strong problem-solving & analytical skills with a passion for trading are required.
- Flexibility to work shifts is necessary.
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