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Transaction Processing Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time
Job Description

We are seeking a skilled Transaction Processing Expert to join our team at OCBC. As a key member of our payments operations team, you will be responsible for verifying and authorizing remittance transactions within approved limits.

  • To verify and authorize remittance transactions (MEPS, TT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
  • Comply with exceptions for Callback, Signature Verification and Payment Processing in which respective role needs to be performed independently. To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution.
  • Together with the team, to work and target SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers' queries, feedback, and complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
  • To participate in UAT/Projects as and when required.

Required Skills and Qualifications:

  • Preferably at least 1 to 2 years of knowledge and experience in processing/transacting remittances like TT, MEPS, drafts etc.
  • Relevant background for Payment Investigation/ Payment screening will be an added advantage.
  • Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
  • Proficient in Microsoft Windows applications – Word, Excel & PowerPoint.
  • Possesses good oral/communication and coordination skills; and able to interact well with team members and business units/bankers/customers.
  • Resourceful and able to multi-task independently with confidence in a time-critical environment.
  • A self-motivated & proactive person in managing operational efficiency and promoting process improvements.
  • A risk-conscious person who ensures internal controls and procedures are complied with closely.
  • A meticulous and accurate person with an eye for details.
  • A confident, diplomatic, and tactful person in problem resolution and decision making.
  • A passionate person with a customer-oriented mindset and a firm believer in quality discipline.