Country Customer Operations Director

5 days ago


Klang, Selangor, Malaysia Alcon Full time
About the Job

We are seeking a highly skilled Country Customer Operations Director to lead our Customer Operations team in Malaysia. The ideal candidate will have a proven track record of managing large teams and driving process improvements.

Key Responsibilities:
  • Lead the Customer Operations team to deliver exceptional customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive process improvements and increase efficiency.
Requirements

The successful candidate will have:

  • 5+ years of experience in customer service management or a related field.
  • Proven track record of managing large teams and driving process improvements.
  • Strong leadership and communication skills.


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