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Customer Service Team Member

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Experian Health Full time

At Experian Health, we're committed to delivering exceptional customer service. As a Customer Service Executive, you'll play a vital role in providing an interface between our customers and our company.

About the Job
  • You will be responsible for answering incoming calls from customers, resolving complaints, and providing information to ensure excellent service standards and maintain high customer satisfaction.
  • A strong phone contact handling skill, active listening, and ability to respond quickly to make recommendations or solutions to the customer's problems are essential for this role.

Key Responsibilities:

  • Handle daily customer order fulfillment with a strong commitment to ensure timely and accurate delivery.
  • Manage daily customer incoming and outgoing calls and emails.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customer requests.
  • Provide regular feedback to management on customer comments and feedback regarding our products and services.
  • Exercise basic salesmanship to promote/upsell all relevant products to increase business revenue.
  • Assist in new product testing, implementation, and launches.
  • Responsible for deploying and applying all company policies, procedures, and standards.
  • Perform and achieve the KPIs as assigned.