Senior Account Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time
Job Description

We are looking for a highly motivated and experienced Senior Account Manager to join our team at StoreHub.

In this role, you will be responsible for overseeing the onboarding journey of new merchants, ensuring a seamless transition onto our platform.

You will act as the primary point of contact for merchants, providing ongoing support and guidance to help them get the most out of our services.

This is a full-time role that requires strong communication and interpersonal skills, with a customer-first mindset.

Key responsibilities include:

  1. Completing onboarding management tasks, including welcome calls, product setup, merchant training, hardware delivery, and post-implementation follow-ups.
  2. Nurturing strong relationships with merchants, addressing concerns, and coordinating with cross-functional teams to align on expectations and resolve issues.
  3. Assisting merchants in utilizing core features like POS systems, Beep Delivery, and QR Order & Pay, promoting additional services and supporting new feature adoption to boost business value.
  4. Monitoring onboarding metrics (e.g., Go-Live within 15 days, CSAT > 90%, retention > 90%) and refining onboarding processes to enhance efficiency and customer satisfaction.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A proven track record of delivering exceptional customer service and support.
  • Strong communication and interpersonal skills, with a customer-first mindset.
  • Experience in customer success, account management, or retail operations.
  • Hands-on experience with Intercom and Salesforce for customer management.
  • Excellent organizational abilities and experience managing multiple accounts.

Benefits

We offer a competitive salary and benefits package, including medical and dental outpatient visits, medical insurance, and opportunities for career growth and continuous learning.

You will also have access to cutting-edge tools and technology, as well as a dynamic and supportive work environment.



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