Process Improvement Analyst

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time
Operational Excellence:
We are seeking a Process Improvement Analyst to join our team at Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. As a key member of the operational team, you will be responsible for analysing data and results to identify opportunities for improvement. You will also develop dashboards and tools as required and investigate and resolve exceptional handling parcels on a daily basis. To succeed in this role, you will need prior experience in operations, logistics, or a related field and proficiency in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities:
• Analyse data and results to identify opportunities for improvement
• Develop dashboards and tools as required
• Investigate and resolve exceptional handling parcels on a daily basis
• Work with different stakeholders to ensure a smooth claim process and success rate

Requirements:
• Bachelor's degree in Business, Supply Chain Management, or a related field preferred
• Strong interpersonal skills with effective engagement with various stakeholders
• Ability to interpret data, identify patterns, and propose actionable solutions
• Proficiency in Microsoft Office, particularly Excel and PowerPoint

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