Operations Support Specialist

7 days ago


Klang, Selangor, Malaysia DHL Asia Pacific Shared Services Sdn Bhd Full time

Our Team

We are a talented and diverse team of professionals who share a common goal: to deliver exceptional service to our customers. As a Senior Associate, you will be an integral part of our team, working closely with colleagues to achieve our goals.

Job Description

We are seeking a skilled Senior Associate to join our team. As a Senior Associate, you will be responsible for checking and analyzing incoming files, requests, and queries, validating shipment data, maintaining/rectifying records, and liaising with internal and external contacts to request and follow-up account numbers or other relevant information to support correct, timely, and complete billing.

Responsibilities

  • Check and analyze incoming files, requests, and queries.
  • Validate shipment data and maintain/rectify records.
  • Liaise with internal and external contacts to request and follow-up account numbers or other relevant information to support correct, timely, and complete billing.
  • Reconcile billing data to ensure accurate and complete invoicing.
  • Maintain and prepare data for transfer to produce accurate billing invoices/credits.
  • Direct point of contact for specific subjects and processes.
  • Provide specific output as required.

Requirements

  • Degree Holder or equivalent by experience.
  • 0-2 years in similar position.
  • Willing to work from 6AM - 3PM / 11AM - 8PM / 12 PM - 9PM.
  • Flexible to work on weekends and public holidays if required.


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