Operations Support Specialist
7 days ago
Our Team
We are a talented and diverse team of professionals who share a common goal: to deliver exceptional service to our customers. As a Senior Associate, you will be an integral part of our team, working closely with colleagues to achieve our goals.
Job Description
We are seeking a skilled Senior Associate to join our team. As a Senior Associate, you will be responsible for checking and analyzing incoming files, requests, and queries, validating shipment data, maintaining/rectifying records, and liaising with internal and external contacts to request and follow-up account numbers or other relevant information to support correct, timely, and complete billing.
Responsibilities
- Check and analyze incoming files, requests, and queries.
- Validate shipment data and maintain/rectify records.
- Liaise with internal and external contacts to request and follow-up account numbers or other relevant information to support correct, timely, and complete billing.
- Reconcile billing data to ensure accurate and complete invoicing.
- Maintain and prepare data for transfer to produce accurate billing invoices/credits.
- Direct point of contact for specific subjects and processes.
- Provide specific output as required.
Requirements
- Degree Holder or equivalent by experience.
- 0-2 years in similar position.
- Willing to work from 6AM - 3PM / 11AM - 8PM / 12 PM - 9PM.
- Flexible to work on weekends and public holidays if required.
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