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Cloud Operations Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia The Access Group Full time

At The Access Group, we're committed to delivering exceptional service and operational excellence. As our Operations Director ITO, APAC, you'll be responsible for leading the Infrastructure, Technology & Operations teams across the APAC Global Operations Centre in Kuala Lumpur.

This team operates 24X7, performing a critical role in running The Access Group's cloud and infrastructure platforms globally. You'll work closely with teams in APAC, EMEA, and the US on all aspects of running the platform, operations, and onboarding new products and services into run operations.

Your key responsibilities will include:

  • Managing team performance and career development
  • Ensuring all aspects of the 24X7 operation are working effectively
  • Implementing best practices with a customer-focused approach
  • Contributing to recruitment efforts

You'll also have the opportunity to develop and implement local and global initiatives to optimize operational teams and drive operational excellence globally.

The successful candidate will have proven experience in people and operations management within a fast-paced, mission-critical IT environment, along with demonstrated leadership experience at the direct level or above at a global organisation.