Global Network Operations Manager

3 days ago


Cyberjaya, Selangor, Malaysia DHL Germany Full time

Job Title: Global Network Operations Manager

About DHL Germany

DHL Germany is a leading logistics company that connects people worldwide. With a strong presence in over 220 countries and territories, we offer a unique opportunity to work with a global team.

Key Responsibilities

  1. Network Infrastructure Management
  • Oversee telecom and network infrastructure projects end-to-end, ensuring successful delivery within scope, budget, and timeline.
  • Develop and manage budgets for telecom and network infrastructure projects.
Budget Planning and Execution
  • Track project expenses and ensure cost control.
  • Provide accurate financial reports and identify cost-saving opportunities.
Stakeholder Management
  • Engage with internal and external stakeholders to gather requirements and ensure alignment with project objectives.
  • Foster effective communication and collaboration among project team members, stakeholders, and senior management.
Vendor Management and Risk Mitigation
  • Work closely with telecom and network infrastructure vendors to define project requirements, evaluate proposals, and negotiate contracts.
  • Monitor vendor performance and ensure adherence to project timelines and quality standards.
  • Identify potential risks and develop mitigation strategies to minimize their impact on project delivery.
Quality Assurance and Continuous Improvement
  • Ensure that telecom and network infrastructure projects adhere to industry best practices and quality standards.
  • Conduct regular quality reviews, perform audits, and implement corrective actions as required.
  • Identify opportunities for process improvement and optimization within the telecom and network infrastructure project management framework.

Requirements

  • 3-5 years IS and business experience, preferably in logistics industry.
  • 3 years' experience with technical support responsibilities.
  • Degree in Information Services/Business (or equivalent).
  • Excellent communication skills in English, both spoken and written.
  • Technical expertise in:
    • Knowledge of all DHL EGAP applications and expert in some of them.
    • Database knowledge (MSSQL, Dataverse, Azure, etc.).
    • Desktop systems and application environment.
    • Some knowledge in telecommunications and networking.
    • In-depth knowledge of system development tools used by DHL (e.g. Nintex, M365, Power Platforms, etc.).
    • Latest web technologies.
    • Some knowledge in business application development life cycle.
    • M365 applications.
    • Power Platforms.
    • Data Analytics Skills.


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