Process Manager

1 day ago


Petaling Jaya, Selangor, Malaysia Infosys (Malaysia) Sdn. Bhd. Full time

This position is at support staff level, reporting to Team Lead/Assistant Operations Manager/Operations Manager. The candidate is responsible for the daily operation in Corporate Mobile Operations (CMO).

A successful candidate is able to deliver a positive customer interaction, is dependable, seeks to learn, and is coachable.

Responsibilities include coordinating and processing New Mobile Applications, SIM Activation, Line Transfer, Port In, Activation of Value-Added Services (VASes), Re-contracting, etc. for Business segment customers.

  • Perform billing queries, resolve billing issues, and make billing adjustments if required.
  • Provide general customer service by answering Single Point of Contact/subscribers and Account managers' questions about multiple mobile product features.
  • Document all actions provided to order taker via internal system CRM.
  • Ensure Standard Operating Procedures (SOP) are properly followed and carried out.
  • Meet Customer Experience targets set by management.
  • Perform duties as assigned by the Superior.


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