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IT Service Delivery Manager

1 week ago

Cyberjaya, Selangor, Malaysia NTT DATA Business Solutions Full time

We are seeking a talented IT Service Delivery Manager to join our team at NTT DATA Business Solutions. As a key member of our global team, you will oversee the operational execution of backup and storage services, ensuring high-quality delivery within an enterprise environment.

The ideal candidate will have a strong background in data protection and storage solutions, with a focus on Commvault Backup. They should also have experience with ITIL processes, particularly Change and Incident Management, to drive high performance and compliance.

Key responsibilities include administering and managing Commvault Backup solutions, monitoring and troubleshooting, and ensuring effective data integrity and retention policies. The successful candidate will also provide long- and short-term resource forecasting and facilitate operational communication within the service and with stakeholders.