Process Improvement and Quality Assurance Manager

1 day ago


Kampung Kuala Pangsun, Selangor, Malaysia NCT Group Of Companies Full time
Job Description:

We are seeking a highly skilled Quality & Process Improvement Manager to lead our continuous improvement initiatives, oversee ISO 9001 Quality Management System (QMS) implementation, and assist the Executive Director in tracking project progress and following up on action plans at our Kuala Langat site.

This role is crucial in ensuring that we maintain world-class operational standards while driving efficiency and quality excellence across all our projects.

About the Role:

The successful candidate will be responsible for:

  • Establishing, implementing, and maintaining the ISO 9001 QMS framework, ensuring compliance with quality standards and best practices.
  • Developing and updating quality policies, procedures, and documentation in alignment with ISO 9001 requirements.
  • Conducting internal audits, risk assessments, and corrective actions to uphold quality standards.
  • Training and supporting teams on QMS implementation, process standardization, and continuous improvement initiatives.
  • Coordinating with external auditors and certification bodies to ensure successful ISO 9001 compliance and recertification.
About You:

To be successful in this role, you will need:

  • A Bachelor's degree in Engineering, Quality Management, Business Process Management, Operations, or a related field.
  • At least 5 years of experience in quality management, process improvement, or project tracking, preferably in industrial/Business Park, real estate/property, or construction sectors.
  • Proven expertise in ISO 9001 QMS implementation, audits, and compliance management.
  • Strong background in Lean, Six Sigma, or continuous improvement methodologies.
  • Experience in project tracking and reporting, working closely with senior leadership.


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