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Business Operations Manager

1 week ago


Kuala Selangor, Selangor, Malaysia DHL Express Full time

Job Purpose

We are seeking a highly skilled Business Operations Manager to join our team at DHL Express. This role will involve executing the HR Administration/Shared Services plan to deliver best-in-class HR services, products, and systems in line with current and future business needs.

Key Responsibilities

  1. Develop and execute plans including metrics and budgets for own area in line with overall HR Administration/Shared Services strategy.
  2. Monitor and report adherence to service delivery standards, metrics, and budgets for review of implementation; seek and implement inputs for corrective actions.
  3. Analyze feedback gathered from HR Partners and employees to understand current and anticipate future HR needs of assigned businesses/functions.
  4. Create ideas for new HR services and review existing HR services, products, processes, and tools to meet current/future needs, improve service delivery quality, and streamline processes and services.
  5. The scope of HR Shared Services includes HR Administration/Services, Shared Services Support, HR Administration, and Non-HR Services.

Stakeholder Management

  1. Understand customer and key stakeholders' interests and concerns and advise direct reports, customers, and key stakeholders.
  2. Build strong, trusting relationships with DHL Managers.
  3. Extensive contact with other specialist departments.
  4. Coordinate with and cooperate 3rd parties, such as external service providers.

Management Responsibility

  1. Supervise professional level employees (typically entry or experienced level) and may also supervise some non-professional employees.